TERMS & CONDITIONS

Terms & conditions statement

Please read Guardian Angels Touch statement carefully as your continued use of this site means you accept our terms and conditions.

Recommended Term

Please read these terms carefully, and print and keep a copy of them for your reference.


About Us


This website is owned and operated by Paul Wheeler the Proprietor of Guardian Angels Touch.

If you need to contact us, please call customer services on.

Mobile 07957 505 468

or e-mail us at.

Email: info@guardian-angels-touch.co.uk


Making A Contract With Us


When you place an order with us, you are making an offer to buy a service or goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the service or goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the service or goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.


Prices


Our grave care and tending service prices are based on the grave headstone, or full memorial is of a standard size. All graves are subject to an inspection before any accurate quotations can be given. We promise to charge the price you see on our website at the time of your order, with no hidden charges. The price you see is the price you pay, unless a personal quotation has been given.


Payment Terms


All services must be paid for in full to Guardian Angels Touch, before any grave care or tending will be carried out. If an account is set up with us, then one payment in advance will be taken before the work will be carried out.

All products must be paid for in full to Guardian Angels Touch, before any goods will be sent out by post or delivered by us.


Congestion Charge


If any work is carried out within the congestion charge zone, and a charge is required within your requested work period. We will invoice you for that charge, and supply a copy of the charge receipt.


Payment Options


At Present, Guardian Angels Touch accepts all major credit and debit cards through PayPal, personal cheques, standing orders, postal orders and cash. Hopefully in the near future we will be able to accept direct debt.

Sign up for a free PayPal account today and start making online payments in minutes. Just click on the link or the image below.

Link to PayPal

All PayPal payments, please use my direct payment link: www.paypal.me/PaulWheeler. Please send payment as a friend, or except the Paypal fee's as your responsibility.

Please make all cheques payable to Guardian Angels Touch or Paul Wheeler.

To arrange a standing order, just fill in the standing order form, which you'll be able to get from us or from any Santander branch. Alternatively, you can download a pdf copy of the form here, and drop it in to your nearest branch.

If you are unable to open pdf files then click the link or logo below to download the free Adobe Reader.

Link to Adobe Reader


UK Payment Account Details

OUR ACCOUNT DETAILS FOR THE STANDING ORDER FORM AND DIRECT BANK PAYMENTS:

Name: Mr Paul Wheeler or Guardian Angels Touch
Payment Reference: Your Full Name
Sort Code: 09-01-27
Account Number: 94697704


International Payment Account Details

OUR ACCOUNT DETAILS FOR THE STANDING ORDER FORM AND DIRECT BANK PAYMENTS:

Name: Mr Paul Wheeler or Guardian Angels Touch
Payment Reference: Your Full Name
Swift Code or BIC: ABBYGB2LXXX
IBAN Number: GB67ABBY09012794697704


Your Details


No personal bank details are required by us to process your order. The only details we require is your full name, full address, contact number, email address if you have one and the grave details.

We will never pass information about you to other organisations, only grave details to our stonemasons if a quotation is required.


Cancellation Or Return


You can cancel your contract at any time up to 7 days before the day of delivery or the agreed work date. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or wrongly described.


Faulty Goods


If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.


Floral Delivery Policy


Our utmost respect and care will be given at all times, when delivering your floral displays and tributes. Only floral displays and tributes ordered through Guardian Angels Touch will be delivered by us, unless another agreement has been made. After your floral displays and tributes have been delivered Guardian Angels Touch will contact you either by email or phone, to let you know that your requirements have been fulfilled. Photographs can be sent at your request by email, picture message to your phone or post, to show that the work has been carried out to you full satisfaction.

Guardian Angels Touch accepts no liability for any loss or damage, after the delivery of your floral displays and tributes has been fulfilled.

Due to the nature of flowers and weather conditions. Guardian Angels Touch cannot be held responsible for the life time of your floral displays and tributes. Our guarantee is to try our best, and prolong the flowers life time by adding a stay fresh flower food sachet and sometimes using flowers in bud.


Our Guarantee Of Quality


The success of our business is fully dependent on the very high standards of care which is given to each and every grave that we tend, and knowing that we do our very best in giving all our customers 100% full satisfaction is our main priority. Guardian Angels Touch has always maintained the highest level of quality and customer services, the company is proud to continue today this family tradition. All work carried out by Guardian Angels Touch will be done in a very respectable and dignified manner. If for any reason you are unhappy with the service received, you have every right to complain.

Guardian Angels Touch cannot be held responsible for fallen grave stones the other bad state of a grave, due to vandalism, bad weather, age, subsidence or any other acts of God. Any problems foreseen by us, we will ensure you are made fully aware of.

PLEASE NOTE

The following items are not included in either of the services we provide:

  • We cannot guarantee to remove all stains.
  • Re-blacking or gilding of letters.
  • Lost or Stolen vase's or aluminium flower pots.
  • Vandalism, storm damage, accidental damage, etc.

The Purchase of a New Memorial, Headstone or Kerb Set


If a new memorial or headstone is to be purchased, a cemetery permit will be required by the cemetery for the fitting to commence.

PLEASE NOTE. Whilst we are happy to provide and help in filling out the permit, it's your responsibility to make sure that the information issued is correct. We will ask you to approve all the dimensions, inscriptions, motifs and any other required detail. Once approved, Guardian Angels Touch cannot be held responsible for any incorrect spellings, wrong layouts or wordings and any other issues where the permit has been agreed and approved. Once a permit is submitted to the cemetery no alterations, corrections or extras can be added and a new permit would need to be submitted for the extra work to commence. This would be done at the expense of the grave owner.

All cemetery permits are the responsibility of the grave owner, Guardian Angels Touch cannot be held responsible for mistakes made at the time of agreement and signing of the permit.

If you have any questions regarding the cemetery permit, please call Paul Wheeler on 07957 505468.

Once a new memorial, headstone or kerb set has been ordered. The delivery time is out of our hands, all deliveries as shipped in and can take up to three months to arrive here in the UK. Please take this into consideration before placing an order with us, we will always try are best to complete jobs within minimal time.

Please note that shipped goods can sometimes arrive damaged, if this is the case a replacement will be ordered the same day. This will take extra time to resolve, sorry but yet again this is out of our control. This information is the same for most UK suppliers, but they won't tell you this. It isn't that often, supplier's in the UK keep items like this in stock.


Your Complaints


In order to assist us with any complaints that you may wish to address, please call Guardian Angels Touch within 24 hours after delivery or work was carried out, so we can resolve this for you quickly and to your full satisfaction. If you need to contact us with a complaint, and would like to speak with us direct. Then please call Paul Wheeler the company proprietor on: -

Mobile 07957 505 468
or send us your complaint by e-mail.
Email: complaints@guardian-angels-touch.co.uk


Public Liability Insurance


Public Liability Insurance


Public Liability Insurance from Ashburnham

Guardian Angels Touch is covered for:

Public Liability Insurance: £5,000,000

Public Liability Insurance

Copyright Statement


The material and images on this website may not be published, sold or used for the purpose of any financial gain whatsoever.
© Copyright Guardian Angels Touch


Changes To These Terms


These terms were last changed on 07/04/2011.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

© Copyright Guardian Angels Touch